Frequently Asked Questions
Everything you need to know about our fine jewelry collections and services.
What materials are used in Sophie Bille Brahe jewelry?
Our collections are crafted using the highest quality materials, including 18K yellow gold and ethically sourced Top Wesselton VVS diamonds and fine freshwater pearls.
How long does shipping take for my order?
Standard domestic orders are typically processed within 2-3 business days. International shipping times vary by destination but generally arrive within 5-7 business days via our secure courier partners.
Do you offer international shipping?
Yes, we offer worldwide shipping. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy?
We accept returns on unworn and undamaged items within 14 days of receipt. Items must be returned in their original packaging with all certificates included. Please note that bespoke or engraved pieces are final sale.
How should I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, creams, and water. Store your jewelry in its original velvet pouch to prevent scratching.
Are your diamonds ethically sourced?
Yes, all diamonds used in our creations are sourced from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.